Returns
- Overview
- We hope you are 100% satisfied with your OthoCosmetics.com purchase. If for any reason you are not completely satisfied, Otho Cosmetics offers a refund or exchange on unopened and unused, full-priced items within 30 days of your purchase date.
- Sale Items
- All sale products are final sale and are not eligible for returns or exchanges.
- Damages
- If upon arrival, any part of your order is damaged, please email: customercare@othocosmetics.com as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Otho Cosmetics within 30 days of the purchase date. Please note, once product is removed from its original protective packaging we cannot be responsible for any further damage due to improper handling.
- Initiate a return
- Please email customercare@othocosmetics.com with your order number (found on your order confirmation email) to initiate a return or exchange.
- Further Questions?
Monday through Friday between the hours of 9:30 AM - 4:30 PM PST
Phone: 619-449-2392
Email: customercare@othocosmetics.com